Channels & viewing

[Doc272]

My cocoro channel will not load it just shows the load circle but nothing loads any suggestions on how to fix this the channel is up to date as far as updates.

[RokuMary-F]

Hi @Doc272,

Thanks for your first post in the Roku Community!

We would like to know how to identify and resolve any playback issues and we're sorry to hear that you've been having this trouble with playing content on the Cocoro channel.

A few questions here to better understand what you're experiencing:

1. When did this issue first start occurring?
2. Does the issue only occur on a Cocoro channel or all channels on your Roku device?
3. Have you tried removing the channel that you are experiencing the issue with from the Roku home screen? Then, disconnect your device from power for a minute. Plug it back in, then try to add the channel back once more and see if this clears up the issue.

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


Best regards,
Mary

[Doc272]

I noticed it not loading last week I did uninstall it and reinstall it but it still won't load I just get the logo and a circle in the middle going around and around. It's just that channel. Everything else works fine 

[RokuMary-F]

Hi @Doc272,

Thanks for following up.

Please make sure that when removing a channel, it's important that you make sure to restart your Roku device before adding the channel back again to ensure a clean channel install.

If you are still unable to resolve the issue and if If the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to contact that channel publisher directly to share your feedback.

We appreciate you again posting in Roku Community.


Best regards,
Mary

[AvsGunnar]

@Doc272 

Seeing the same behavior as you.

I am not sure if the Cocoro channel/app actually exists anymore. (active development).  They used to have a presence on the Roku LiveTV channels as well up until a few months ago.  If you were watching up until a week ago through their standalone channel/app, though, they may just be having an issue with their servers.

Their website is failing to bring up any content in the library. https://www.cocoro.tv/  

They do have a presence on Youtube in which you can still watch videos and playlists,  https://www.youtube.com/c/CocoroTV/videos so you can always watch Cocoro through Youtube on your Roku device.

They do have a contact listed on their website support@cocoro.tv so maybe can reach out to them to inquire as to the status of their channel/app.

[Doc272]

Thank you for the answer I have emailed them and are waiting for a response