Channels & viewing

[JDB2]

I just started watching season 6 of Murdoch Mysteries. All of a sudden, the closed captioning is apparently turned on for a different episode. The dialogue is completely different between the actual voices and closed captioning.

[RokuCarly]

Welcome to the Roku Community, @JDB2!

Thanks for bringing this to our attention. Rest assured that we'll share this with the relevant team for review. 

In the meantime, could you please specify which app you are streaming this from? Also, are all episodes from Season 6 of this series affected? 

We'll be looking forward to your confirmation. 

Best regards,
Carly

[JDB2]

I am using a Roku 4K. It appears the closed captioning is off on episodes 2-10

[RokuCarly]

Hi, @JDB2.

Thanks for the added information. 

Just to confirm, are you streaming this inside The Roku Channel? Also which Season is this? We need this information so we can investigate and correct it accurately. 

Thanks,
Carly

[makaiguy]

@RokuCarly-

I can confirm this happens here also:

The Roku Channel
The Murdoch Mysteries
Season 6
Episodes 2 and 3 - didn't check any others.

The closed caption text has no relation with the episode being viewed.

[RokuCarly]

Hi, @makaiguy.

Thank you for letting me know about this. 

I just wanted to confirm the specific Season and Episode so I can effectively report this for review and correction. This is appreciated. 

Rest assured that this will be coordinated with the team.

Regards,
Carly

[JDB2]

Season 6. Roku channel 

[RokuCarly]

Hi, @JDB2.

Thanks for confirming. Rest assured that this has already been coordinated with our relevant team for review and correction. I'll let you know if there are updates regarding this case.

In the meantime, thank you for your kind understanding as we work on this.

Best regards,
Carly

[Dennis5]

this still is not fixed on season 6. This is using Roku channel for Murdock with commercials. Unfortunately, the commercials cc work perfectly. This is only on Murdock, It is extra weird because it is not ahead or behind it is from an entirely different episode!!!!!

[RokuCarly]

Hi, @Dennis5.

Greetings from the Roku Community!

Thanks for informing us about this. Rest assured that we'll follow this up with our relevant team to look into. We'll let you know once we have updates regarding this case. 

Please don't hesitate to let us know if there's anything else you'd like us to help you with. 

Thanks,
Carly