Hi @gwenfowlkes,
A warm welcome here at the Roku Community!
Thanks for reaching out to us here regarding this matter.
It will be more effective if you directly contact our Account-Billing team, as they are the best ones who can further assist you with this.
Visit our Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives.
If you need further clarification and assistance, let us know.
Warm regards,
Janadee
Nadee K.
Roku Community Moderator
