Channels & viewing

[sundial5924]

I just set up my first Roku streaming device and found the Xfinity app / channel and added it.  I pay monthly for their cable and am trying to get away from it however I have to experiment first with a second TV we have as my partner is not as tech savvy as me (and I'm not that tech savvy).  The set-up worked fine and I was able to add MAX as it asked me if I paid for it thru a provider however I cannot add Peacock, HBO, Showtime (Paramount) HD.  It only asks me to sign in and create a new account for a new subscription with them.  

Is there a way around this or do I have to call Xfinity (please no).  

Thank you for any help you can provide.  I'm looking forward to exploring the offerings I have now via Roku.

[renojim · Accepted solution]

I searched for "use cable provider to access peacock" and found this article that suggests that you have to link your cable account to Peacock and I guess then you get the credentials you need to sign in.  Perhaps the others are the same.  Basically, once you can sign in on the provider's website you should be able to use the same credentials to sign in anywhere.

[sundial5924]

I ended up calling xfinity support and text'd with a technician that helped me out.  I did have to reset my password to my peacock account and now have access via ROKU there however xfinity had to update my account activation for xfinity stream for all of my other channels as what they had activated originally was not the same as I get on my primary TV and iphone.  I text'd with the technician for about an hour and by 6 pm mtn xfinity had updated my activation on the roku streaming device and my channel line-up including showtime / paramount + and HBO (Max) were back on line.  Again my intention is to use xfinity stream on both TV's so now that it is working properly on my 2nd TV I will disconnect my cable box from my primary TV and see how it goes.  Thanks for the help on this community.  

[RokuRey-V]

Hi @sundial5924,

Thank you for letting us know that you're now back on streaming. We really appreciate the update.

If you have any other questions or need any assistance in the future, please don't hesitate to post them here. We're always here to help.

Happy Streaming!

Regards,
Reyn

[atc98092 · Accepted solution]

Just remember that many of those online providers require you to have a TV provider subscription to access their service. Some you can subscribe directly if you don't have a TV provider (such as MAX), but there are some that are only available if you have a TV provider. Right now, that's Xfinity for you, but if you cancel your TV service and only retain their Internet service you would need a different TV provider. But there are some online only TV providers, such as Sling TV, YouTube TV, Fubo TV, and a few others. Just be careful about pricing, as it would be easy to end up paying more than you do now through Xfinity.