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Channels on guid scrolling without touching the remote

I have this problem but can’t reset as the home page of the roku is scrolling my without me touching the remote. So I can’t get to settings.

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RokuCarly
Community Moderator
Community Moderator

Re: Channels on guid scrolling without touching the remote

A warm welcome here in the Roku Community, @Helpineedhelp!

Worry no more, as we are here to find you the best resolution possible.

May we first know if this happens the time you open your TV, or is it whenever you're trying to open an app? Furthermore, if you are unable to navigate your Home screen, we highly recommend unplugging your TV for about 60 seconds and then re-plugging it to see if it will resolve the issue you've been having. 

Let us know how it goes!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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