Channels & viewing

[Andrewbl55316]

I've subscribed to two streaming channels, MAX and Paramount +, when I try and add the icons to my home Roku screen, all I get is an error message, the icons won't load. Why?

[renojim]

What's the error message and where are you located?  Not all apps are available in all regions/countries.

[RokuCarly]

Hi, @Andrewbl55316.

Greetings from the Roku Community!

We appreciate you reaching out for support. Rest assured that we'll help you access your subscription accounts on the Max and Paramount Plus apps. 

In addition to what our Community Expert asked, it would be great if you could provide us with the error messages prompted. Also, please be informed that even if you activated your Roku device in the US, using this to another location where Roku isn't offered would cause playback issues or no playback at all. 

Furthermore, if your subscription to Paramount Plus is billed via Roku, we recommend accessing this via The Roku Channel. 

We'll be anticipating your update so we can provide you with a swift resolution. 

Best regards,
Carly