Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Channel Will Not Play I'm Subscribed To

I am trying to watch something on the MTV app. Never had a problem before. I go through the process of signing into my service provider and it says I'm signed in but after that on the Roku it says "The channel is not available in your subscription package". though it is. I have checked for updates, restarted the Roku, deleted the app and added it back and tried signing into the MTV app countless times and still keep getting the same message. Does anyone know how to fix this?

0 Kudos
Retired Moderator

Re: Channel Will Not Play I'm Subscribed To

Hi @CrysB 

Thanks for reaching out here in the Community.

For the issue you're experiencing with the MTV channel, we recommend contacting their support team directly for more information and better insight into how their channel works on Roku. They'll be the best ones to help you out with that matter. 

We appreciate your understanding.

All the best,

Kariza D.
Roku Forum Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.