For the past week or so, the channel thumbnails are taking a long time to load on the homepage. We've tried clearing the cache and system restarting but there has not been an improvement. The channels eventually load after about 30-45 seconds. If we use the voice command from the remote or the preset channel buttons (Netflix, Disney+), we can get to the channels that way. Has anyone experienced this? The device is Roku Ultra 2022 4K.
This was a recent develoment addressed in Known Issues/Issue Tracking Board a couple of days ago
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If the steps in the solution posted over there (clearing cache, restarting device) did not work, I believe Roku is indicating a Factory Reset may be necessary. (Settings/System/Advanced System Settings/Factory Reset) or press and hold reset button for 30+ seconds. **Make sure you have a working physical Roku remote before performing a Factory Reset on a RokuTV or Roku device.