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Moey08's avatar
Moey08
Newbie
4 years ago

Malformed Data error with Disney Plus app

I have a number of different Roku devices in my home.  Two TVs, and 3 different Roku boxes (Express 4K, Premiere, and an older Ultra?).  My Roku Premiere box has been having issues with the Disney Plus app for about 2 months now.  It is the only Roku device in the house with the issue and it is only with the Disney app, not Netflix, not Prime, not Crave, etc.  I am continuously getting a 'malformed data' error.  When choosing a movie/video to watch, the screen flickers with the death spiral spinning around, and after about a minute, it seems to just time out and shows a 'malformed data' error.  I've tried resetting the Premiere box, deleting the Disney app and reinstalling, unplugging the Premiere box, updating the app, updating the Roku player, etc.  The issue continues.  Any thoughts?  Thanks. Roku Premiere+ (3921 series)  

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  • DBDukes's avatar
    DBDukes
    Community Streaming Expert
    4 years ago
    Moey08 wrote:

    ... I've tried resetting the Premiere box, deleting the Disney app and reinstalling, unplugging the Premiere box, ...

    Right steps, wrong order.

    1. Remove the app
    2. Reboot the Roku
    3. Reinstall the app

    All three steps, in that order. 1, 2, 3. What you said was 2, 1, 3. Gotta be 1, 2, 3.

    • esksfan's avatar
      esksfan
      Reel Rookie
      4 years ago

      I am now also getting that same error on my Roku tv. I have tried the suggestion above and that did not work for me

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        esksfan

        Thanks for the post.

        Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have to taken to try to resolve the issue?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny