Forum Discussion

Moey08's avatar
Moey08
Newbie
4 years ago

Malformed Data error with Disney Plus app

I have a number of different Roku devices in my home.  Two TVs, and 3 different Roku boxes (Express 4K, Premiere, and an older Ultra?).  My Roku Premiere box has been having issues with the Disney Pl...
esksfan's avatar
esksfan
Reel Rookie
4 years ago

I am now also getting that same error on my Roku tv. I have tried the suggestion above and that did not work for me

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

esksfan

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have to taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

  • Saarijm's avatar
    Saarijm
    Newbie
    4 years ago

    All channels are getting this error

    • esksfan's avatar
      esksfan
      Reel Rookie
      4 years ago

      Hi there, I had this error a couple months ago, what I did was go to settings, then power, then system restart and that worked for me

      • bryanb's avatar
        bryanb
        Newbie
        3 years ago

        Thank you. Your answer, of settings, then power, then restart worked! The other answers of uninstalling, repowering, and reinstalling did NOT work and were a waste of time. Thanks for only giving advice that works! 

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi Saarijm

      Thanks for posting here in the Community.

      We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.

      With more information, we can assist you further.


      All the best,
      Kariza