Forum Discussion

Moey08's avatar
Moey08
Newbie
4 years ago

Malformed Data error with Disney Plus app

I have a number of different Roku devices in my home.  Two TVs, and 3 different Roku boxes (Express 4K, Premiere, and an older Ultra?).  My Roku Premiere box has been having issues with the Disney Pl...
DBDukes's avatar
DBDukes
Community Streaming Expert
4 years ago
Moey08 wrote:

... I've tried resetting the Premiere box, deleting the Disney app and reinstalling, unplugging the Premiere box, ...

Right steps, wrong order.

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

All three steps, in that order. 1, 2, 3. What you said was 2, 1, 3. Gotta be 1, 2, 3.

esksfan's avatar
esksfan
Reel Rookie
4 years ago

I am now also getting that same error on my Roku tv. I have tried the suggestion above and that did not work for me

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    esksfan

    Thanks for the post.

    Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have to taken to try to resolve the issue?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • Saarijm's avatar
      Saarijm
      Newbie
      4 years ago

      All channels are getting this error

      • esksfan's avatar
        esksfan
        Reel Rookie
        4 years ago

        Hi there, I had this error a couple months ago, what I did was go to settings, then power, then system restart and that worked for me