Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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renojim
Community Streaming Expert

Re: Casino Slots fail to install

I'm guessing it's this one:

https://channelstore.roku.com/details/f9db70222c0e1dfc76f0c37c024f64bb/slots-xl

Roku Community Streaming Expert

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Hjmonaro
Level 7

Re: Casino Slots fail to install

Can anyone please help me with slots in the streaming vhsnnel

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DBDukes
Community Streaming Expert

Re: Casino Slots fail to install

@Hjmonaro 

The description says "SERVICE MAY REQUIRE ADDITIONAL FEES" which usually means you have to subscribe to a service.

You said you "paid for the game" meaning that you have a subscription? Do you see it on your Roku Subscriptions page? If so, and the game doesn't work, you should work with @Jeremiah-Roku or one of the other billing representatives. Although they will probably suggest you contact the PlayWorks Digital developers. They will be the ones to give you proper advice, however.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuMary-F
Roku Employee
Roku Employee

Re: Casino Slots fail to install

Hi @Hjmonaro,

Thanks for posting in the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help.
Have you tried removing the channel, restarting your device from 
Settings>System>System restart, then once it loads up again, add the channel back once more to see if that clears things up?

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team in further investigating this problem. Please include what are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

Please keep us posted.


Best regards,
Mary

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EllaLong
Level 7

Re: Casino Slots fail to install

i am also trying to install it but the same problem happen with me.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Casino Slots fail to install

@EllaLong

Thanks for the post.

Can you please provide more details about the issue you are experiencing? What Roku model device are you using? What are the steps to reproduce the issue? What exactly is happening on screen when you see this issue occur?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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JoelPuckett
Level 9

Re: Casino Slots fail to install

Lamento escuchar acerca de su problema aquí. Me gustaría preguntarle sobre la instalación de una tragamonedas de casino. ¿Qué tragamonedas de casino vas a instalar esta vez? ¿Te importaría comprobarlo un rato ruleta en linea?

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