Channels & viewing

[jd231]

My account on my.roku.com shows that I have paid for the game Casino Slots but if I try to install it on my Roku device I get "Channel install failed - Could not add Casino Slots".  I can't remove the app because it is not installed and I can not install it.  Any help?

[jd231]

Is anybody from Casino Slots or Roku looking at these community blogs?  You told me to post here because you can't take phone calls at this time due to the situation.  I am still waiting for someone to fix my install problem or give me credit for the app.

[RokuDanny-R]

@jd231 

Thanks for the note.

The most likely reason you cannot see that channel is that the channel (app) does not support your device. Did you previously install the channel on the device that you are currently trying to add the channel to?

If you have additional questions regarding device availability, please reach out to the channel provider.

Thanks,
Danny

[jd231]

What is interesting is that when I look on channelstore.roku.com it says that Casino Slots is installed, but it does not show up on my Roku devices.  So I can't install Casino Slots and I can not un-untall it either.  Please just give my money back and I will walk away from this.  Thanks.

[RokuDanny-R]

@jd231 

Thanks for the information.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Hjmonaro]

My slots close won’t work. It says let’s create your account then the cogs keep whirring away for hours. Nothing is happening 

[DBDukes]

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@Hjmonaro wrote:

My slots close won’t work. It says let’s create your account then the cogs keep whirring away for hours. Nothing is happening 

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Trying to follow you here. "Slots close won't work?" Does that mean you can't exit the app? Pressing Home doesn't exit the app? Or is there something else going on?

[Hjmonaro]

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@DBDukes wrote:

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@Hjmonaro wrote:

My slots close won’t work. It says let’s create your account then the cogs keep whirring away for hours. Nothing is happening 

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Trying to follow you here. "Slots close won't work?" Does that mean you can't exit the app? Pressing Home doesn't exit the app? Or is there something else going on?

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I click on slots. Then comes up a square saying slots xl uses email addresses in order to save your token balance. Please choose share in the next dialogue. Then the only button after that is continue. So I press that. Please wait. Then says let’s create your account. Share your name and email address with slots company to start streaming. Then there is three choices continue, cancel and privacy police. So I click continue. The. Says please wait and two cogs white away for as long as you leave it on

[DBDukes]

@Hjmonaro 

You never said how you got out of it. Did hitting the Home button return you to the main menu? Did it simply time out? Did you have to unplug the Roku from power? How did you exit?

Also, please verify the name of the app. There is no app called "Casino Slots" in the Channel Store. This thread is for that, and either it was renamed, or it was a non-certified app and was removed. So, what is the actual name of the app? Unless we have that, we can't attempt to replicate it.

Yes, there are 27 different apps with "Slots" in the name, so we need to know which is the one you're using.

[Hjmonaro]

It’s called slots xl and It is in the section streaming