I realize there is already a discussion here that is labelled solved but (a) it isn't solved for me; and (b) there is no way to respond to a "solved" discussion thread, at least I can't figure one out.
Years ago, I had problems with using Hulu ad-supported plans on Roku - the commercials were never well integrated with the show, resulting in the app freezing after 2 or 3 ads, kicking me back to the beginning of the show, or, as still happens, starting captions before the show begins (i.e., I see captions for the show while the commercials are running). So, rather than pirate, I paid for commercial free Hulu and that worked fine.
I said it was years ago. Cannot believe this is still a problem, especially since most streamers (Hulu, Netflix, etc.) are strongly encouraging us to avoid the commercial-free options by dramatically raising the prices while offering cheap deals on the ad-supported plans. But no one really wants us to watch these shows, or they would fix these basic problems. It is so frustrating to know that this was a problem five years ago or more and yet no interest in solving it. So I'm done with TV. The new Golden Age is over anyway and while I really like stuff like Only Murders and What We Do in the Shadows, the annoyances of just trying to watch TV (which used to be simple) has made me lose interest even in these shows.
In short, I think both Roku and Hulu's technical carelessness is penny-wise and pound foolish. I can't be the only one who simply wants to be entertained and doesn't want to battle with technology for content I pay for. So I'm done with TV shows. I don't even feel like bothering to pirate, let alone pay you hacks for content. So I'm back to novels for entertainment. Good work, guys - you built a lot of interest in this stuff and just threw away all your goodwill for nothing.