Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cgornowich
Reel Rookie

Re: Cannot watch the roku channel. not on my computer, phone, or devices.

The Roku Channel is working fine now, and it seems to work better than ever.  I changed nothing on my settings of the Roku, or my router, or my modem.  But this afternoon it simply works now, no problem.  I did not even update the Roku.  Weird, but true....

0 Kudos
ioshta
Binge Watcher

Re: Cannot watch the roku channel. not on my computer, phone, or devices.

seems to be working for me again as well. but no changes on my side. I wish they would communicate better.

0 Kudos
bkblisa
Newbie

Re: Cannot watch anything on the roku channel. not on my computer, phone, or devices.

Same for me. I only use Roku with my mobile phone, no tv or other devices. I've tried 4 using Firefox, safari, chrome, Microsoft Edge Samsung internet all with same error message. It's got nothing to do with internet connection which was solid the whole time. Would be nice to get refunded for the month or more that we haven't been able to use this service. 

0 Kudos
RokuERey
Community Moderator
Community Moderator

Re: Cannot watch anything on the roku channel. not on my computer, phone, or devices.

Hi @bkblisa,

Warm greetings from the Roku Community!

We appreciate the added information about this case, and we do apologize for the inconvenience this has caused you.

How about giving it a try by connecting your mobile phone to a different network and seeing if you're still seeing the same issue occur?

Keep us posted!

Thanks,

Rey

ERey.
Roku Community Moderator
0 Kudos
robfern
Newbie

Re: Cannot watch anything on the roku channel. not on my computer, phone, or devices.

Same issue on both Roku devices, smart tv, basic tv, phone, computer, firestick.

Something went wrong

Sorry, this page can't be viewed. Check your browser settings and try again.

For more help, please visit Roku Support

And Roku support is NOT assisting with this issue.   I recommend we all drop ROKU and move to TUBI.
Lorsam5
Newbie

Re: Cannot watch anything on the roku channel. not on my computer, phone, or devices.

Turn off VPN.

Thuuren
Newbie

Re: Cannot watch anything on the roku channel. not on my computer, phone, or devices.

This is happening very frequently for me as well, multiple titles on (both shows and movies) https://therokuchannel.roku.com/

Issues with both Firefox and Chrome, clearing cache doesn't help at all.

Very cryptic error: "Something went wrong"

0 Kudos
ioshta
Binge Watcher

Re: Cannot watch anything on the roku channel. not on my computer, phone, or devices.

do you have the app on your phone so you can test it on your wireless, and data plan?

 

0 Kudos
guidyin
Newbie

Re: Cannot watch anything on the roku channel. not on my computer, phone, or devices.

Can I have a solution.

Whilst I cannot view any programme on the Roku channel whilst on wifi, I can view some selected programmes on the ROKU channel on my cell. I also cannot cast from the cell to the tv whilst I am on the ISP Data, however the app itself does not lend itself to the usual monkey see monkey do IMO it is badly designed as the first thing on the app it says quote the Roku channel has moved, which indicates that ROKU has done something at their end.

My question to ROKU is it their intention that the ROKU channel has ports closed  for whatever reason. Why the ROKU app does not respond  similarly to apps like Pluto Cracker etc!.

ROKU fault is that some isp's work and some isp's do not work.

My question is why does ROKU not configure there interface so that all ports respond in the same way as say Pluto. They must have an hidden agenda.

It is not rocket science for this to be done!!

0 Kudos
Anonymous
Not applicable

Re: Cannot watch anything on the roku channel. not on my computer, phone, or devices.

Whilst using a VPN with a server in the U.S.A. I was unable to view programmes on the Roku channel.

While using my American ISP without a VPN I was able to view programs on the Roku channel.

Hope this helps.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.