Channels & viewing

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TOtrees
Reel Rookie

Re: Cannot login to Cineplex App

I saw a post above about removing an affected device via web login. 
That seems to have worked for me. I was only able to see registered devices using my computer (login via mobile device doesn’t show it, or I couldn’t figure out how to get to it). 
I expected to find a lot of devices like my new phone, my old phone, a couple of connected TVs and so forth. But the device list only showed my two Roku-connected TVs. I removed the one that was giving problems, logged out, and went back to my Roku-connected TV. 
The Cineplex app was still there, and when I tried to login it was successful.

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Moody2u
Newbie

Re: Cannot login to Cineplex App

Cineplex instructions for fix

This worked for me… good luck 

login to store.cineplex.com and click on manage cineplex account
 
You will find "my devices" where you can delete your TV as a device
 
Once you log back in to the TV, it will be re-added
SherrilJ
Reel Rookie

Re: Cannot login to Cineplex App

Thanks Moody2U - your solution worked for me too. I know I had tried this before, so maybe they fixed the problem.

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kal4
Newbie

Re: Cannot login to Cineplex App

I found that credit card on file had expired, possibly causing account to be suspended, after updating information, deleted cineplex and reinstalled, this corrected the issue.

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