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Theparsons1
Reel Rookie

Cannot change audio track language on movie

Trying to watch the Movie “Easy Virtue” on Roku and it only plays in Spanish. When I go to “captions and audio track” and select audio track it reads: Spanish only available track with no way to change it. 

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3 REPLIES 3
RokuCarly
Community Moderator
Community Moderator

Re: Cannot change audio track language on movie

Welcome and thank you for posting here in the Roku Community, @Theparsons1!

We appreciate you informing us about this. Rest assured that we'll review this for correction.

Before we proceed, can you please confirm on which specific app you have observed this happening? Also, are you streaming this directly from your TV or via The Roku Channel website? 

Once we have this information, we'll be able to check and find you the best resolution possible. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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Theparsons1
Reel Rookie

Re: Cannot change audio track language on movie

Thank you for your help. Yes, it’s on the Roku channel. Streaming on the TV. 

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RokuCarly
Community Moderator
Community Moderator

Re: Cannot change audio track language on movie

Hi, @Theparsons1.

Thank you for the confirmation. In this case, we'll coordinate with our relevant team to review and correct the said content. 

In the meantime, we appreciate your kind understanding as we work on this. Feel free to reach out if there's anything else we can be of assistance with.

Hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

Carly Y.
Roku Community Moderator
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