Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
WildHare1
Reel Rookie

Cancel subscription after auto renewal

I had cancelled Fox Nation several months ago. Upon reviewing my credit card statement I noted a automatic renewal charge for Fox Nation. Contacted Fox Nation and was informed that " it looks like it was made through an in-app purchase with the Roku App Store." Therefore I would need to cancel the subscription via Roku. Don't understand how this could have happened. Also appears that I should have received a renewal notice two days prior to renewal which I do not recall receiving.I have made changes to account which will hopefully stop future automatic renewals. My question is how do I go about cancelling a subscription I do not want as I have really lost interest in Fox altogether? Also how can I obtain at least a partial refund for the remaining period of the renewed subscription period?

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Cancel subscription after auto renewal

@WildHare1, check your subscriptions at https://my.roku.com .  If you have more than one Roku device then it's possible you have more than one Roku account, so check the email address displayed on each device under Settings->System->About.  As far as a refund, you'll have to try your luck with billing support at https://support.roku.com/contactus .

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.