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Can't switch to other channels because one channel streams continuously

Hello Community,

I hope someone can help me find a solution.

My wife was watching a channel, but decided to go to another channel. After selecting the new channel, it showed "loading", but nothing happened because the channel she was watching continued to stream.

I turned off Roku and turned it back on, a number of times, without success because the channel continues to stream.

Hoping that someone can tell us what we should do to get back to normal. Thanks.

 

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1 REPLY 1
renojim
Community Streaming Expert

Re: Can't switch to other channels because one channel streams continuously

Unplug the power briefly or press the reset button.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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