Channels & viewing

[TrishaEnc]

Hello! I am also seeing the same message when I click a channel (YouTube, Netflix or Roku channel, for example.)

could not run because it could not be reinstalled from the network. Please check your network connection and try again.

Model 3500x Roku stick

serial number 2LA51C026643

software version 11.0 build 4195-09

IP address 192.168.0.15

I have updated the system several times. I have removed channels, turned off the system, turned it back on and then out of the channels back but I get the same message. I also did a factory reset and added my wireless network several times.

Thank you, Trisha

[PilotSky]

Is there any update on this issue?  Each time I talk with someone for the past couple of weeks it's been the same story, "someone is looking into it". 

No Support Tech is able to provide any additional information outside of there standard protocol answer.  It would be good to know the priority of the issue, where in the queue this reported issue stands, estimated time that this issue should be resolved; anything other than "someone is looking into it"

This doesn't seem to be the first time Roku has experience this issue.  When viewing past cases this exact same issue happened last year which required an update to be pushed out.

[Tabberz]

We have been having the same issue. I have done everything multiple times. I contacted support and got we are looking into the problem and have heard nothing since. 

[makaiguy]

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@PilotSky wrote:

I confirmed my channel is on 11  and I'm still getting the same error message

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Channel 11 confirms you are connecting in the 2.4 GHz wifi band which encompasses channels 1-11.

Your problem may have been caused by an update to your router which affects some Roku models. If you receive this router update it changes the router's wifi connection parameters for the 2.4 GHz wifi band from b/g/n to g/n. This has been reported for routers supplied by Comcast/xFinity, Cox, and AT&T, but there may be others.

Affected users report the Roku identifies the local network as available and rates the connection quality, but will not then connect. The fix is to switch the router configuration protocols from the g/n wifi set by the update back to b/g/n. If you don't have access to your router's configuration controls you may have to have your internet provider do it for you.

Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:

• Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)
  
  
• Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)
  
  
• AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

[PilotSky]

@makaiguy 

I have an AT&T router and changed the mode from from b/g/n to g/n.  I uninstalled the app (Netflix, Youtube) and reinstalled it, but got the same error message.   I reset the network connection on the Roku TV and got the same error message.

I switch it back to b/g/n and tried the above process again with the same issue.

[RokuAustin · Accepted solution]

We're aware of an issue that was impacting a small subset of Roku TVs. Some users may have seen this error message. We believe the issue is now resolved.

If you're still seeing this issue, follow these steps to check for a system update. If you checked for a system update already, go ahead and try to do so again now.

To check for a system update, navigate to Home > Settings > System > Software update >  Check now.

If you're still seeing an error message after checking for a system update, please let us know here.

Thank you!

[williamsfamily]

YES! This resolved my issue. I had to sign back into all my apps but so far so good! Thank you for your diligence in working this issue out. 

[Tabberz]

Yes this worked for me thank you 

[PilotSky]

It's working for me as well.

Thank you!!

[Nursinggirl84]

Still seeing the same error message