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ggates11
Newbie

Can’t Cancel Disney Plus Subscription

edit: FIGURED OUT NEVERMIND

 

I’m trying to cancel disney plus (due to the outrageous price increase) through roku but it doesn’t show up under my subscriptions. I tried to cancel on disney plus website and it says I’m subscribed through a third party. I checked my bank statement and it says it’s going through roku. 

 

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4 REPLIES 4
renojim
Community Streaming Expert

Re: Can’t Cancel Disney Plus Subscription

Make sure you're logging in at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About.  If you have multiple Roku devices, check the email address on each one.

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selma9
Newbie

Re: Can’t Cancel Disney Plus Subscription

I  need to cancal Hulu

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selma9
Newbie

Re: Can’t Cancel Disney Plus Subscription

Please cancel Hulu from my Roku account

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renojim
Community Streaming Expert

Re: Can’t Cancel Disney Plus Subscription

@selma9, you can't do that here.  Log into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About and you can manage any subscriptions you have through Roku.  If your subscription is directly with Hulu, you'll have to cancel with them.

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