Channels & viewing

[ImaKuKu · Accepted solution]

I know this reply may be too late and hopefully you already solved your issue, but if not this is what worked for me!

Using your remote:

Go to "Settings">scroll down to "Home Screen">right arrow to "App Order"> right arrow to "Automatic" (which is set to Automatic by default)>down arrow to "Manual" and press "OK" to highlight it, then press OK to choose "Manual". Exit by pressing "Home" button on the   remote. 

Problem Solved... all apps now showing on Home menu!

[val88]

You solved my problem

Thank you

Rick

[ImaKuKu]

Hey Rick, glad it worked for you! 

[val88]

Appreciate you

Thanks

[ImaKuKu]

Hey Greengo,

If by chance you haven't fixed your issue, go to page 3 here to see my solution and see if it works for you. 

Best Regards, 

Imakuku

[ProblemFixer]

What worked for me was to go into the Roku app on my iphone, then goto "Devices", then click on "Apps on Roku" and the YouTube app icon was present the way that it should've been on my Home Screen on my actual Roku and TV. Then I long-pressed / held-down the YT icon, and was taken to a screen where I finally had the option to "Remove" the app. Then when I searched for and reinstalled YT on my actual Roku on my TV screen, then it properly installed, properly placed the icon at the end of my app list, and was able to properly move the app icon back to where I wanted it in the App list on my Home Screen.

Note: The highly ranked solution describing "app order" and "automatic" vs "manual" did not work for me at all, because that setting simply did not exist anywhere in my Roku box settings in any of the menus at all, so I highly recommend the solution that I described above. 

[ProblemFixer]

I don't know what model of Roku box you have, but this "App Order" setting absolutely does not exist at all on my Roku Ultra 4K model # 4800X, so I posted a solution that did work.

[polliwag]

A factory reset doesn't fix this either.  The check mark went away yesterday, but when I started to watch my fire tv, the check mark is back.  I have tried everything.  I have a 55 in Hisense Roku tv.  Never had this problem before.  It is very frustrating.  Is there anyone out there that knows how to fix this so I can toggle through to the apps?  Thank you.

[RokuRiamie-D]

Hello @polliwag,

Thanks for posting in the Roku Community! We are glad to have you here.

We saw in your post that the channels you added on your Roku aren’t showing up on your Home screen. Thanks for trying some troubleshooting steps to fix the issue. No worries we’re here to assist!

Before we proceed, could you please tell us if this happened from all of the added channels or only on specific channels?

We would like to take a closer look into this issue so please provide us with the following:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• If this happened from a specific channel, provide us the channel build version by highlighting the app and pressing the Star (*) button.

We look forward to your response.

Cheers,
Riamie

[ImaKuKu]

Hi @polliwag,

I don't know what your particular device is, so I'm not sure if this solution will work for you or not, but it couldn't hurt giving it a shot 😊. It has worked for others here as you could see by going through other posts on this thread. I hope the following works for you!

Using your remote:

Go to "Settings">scroll down to "Home Screen">right arrow to "App Order"> right arrow to "Automatic" (which is set to Automatic by default)>down arrow to "Manual" and press "OK" to highlight it, then press OK to choose "Manual". Exit by pressing "Home" button on the remote.

Best Regards, 

ImaKuKu