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kojack1
Reel Rookie

CTV app not working correctly. Do I contact CTV or Roku about this issue?

I use streaming systems for my TV, I cannot access CTV's live channels on my Roku. They give me a protected content error. I can watch it fine on my firestick. Same network, same room etc.  Is this a Roku issue or do I have to contact CTV about this?

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3 REPLIES 3
RokuJechealR
Community Moderator
Community Moderator

Re: CTV app not working correctly. Do I contact CTV or Roku about this issue?

Hi @kojack1,

A warm welcome to the Roku Community!

In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  1. Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Home>Settings>System>Power. "If you do not see a Power submenu, skip to the next step." System restart.
  3. Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted on how it goes.

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
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kojack1
Reel Rookie

Re: CTV app not working correctly. Do I contact CTV or Roku about this issue?

I forgot I put this message here.  I did all of that, I am still getting content location blocked or some message like that.  Like, they are tying it to a copywrite or something.  It works fine on my firestick, but would love to move back to roku devices as they are faster and have a better OS to use.  

Any advice would be great.

 

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RokuTakashi
Community Moderator
Community Moderator

Re: CTV app not working correctly. Do I contact CTV or Roku about this issue?

Hi @kojack1,

Thanks for keeping us posted here in the Roku Community!

We're grateful for choosing Roku as your preferred streaming platform, and we will do our best to help you with this. It seems like you can't access the CTV channel, and there are some quiet reasons regarding this. Are you using any VPN or other third-party network that is not accurate to your location? In addition, the availability of channels depends on the region. 

To extend our help, we advise you to contact CTV directly and inquire further if the channel is available in your current region.

Let us know what you find out about this,

Thanks,
Kash

Takashi O.
Roku Community Moderator
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