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DFarrOut
Newbie

CBS news, CNN channels keep crashing

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Trying to watch CBS news this morning and the app keeps crashing when I try to open it. Checked CNN and NBC and those apps are crashing as well. 
I have tried to update the app, no updates needed. Removed and reinstalled app, restarted wifi router. None of those ‘fixes’ worked. 
Is there a problem on the Roku end? What else can I do to resolve this issue?

 

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1 Solution

Accepted Solutions
RokuTakashi
Community Moderator
Community Moderator

Re: CBS news, CNN channels keep crashing

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Hi, @DFarrOut 

Welcome to the Roku Community.

We appreciate your efforts and time in the attempts to resolve the issue you've encountered with the CBS and CNN channels. We recommend reaching out to the channel provider's support directly and inquiring further about the issue since the issue has persisted despite the steps taken. Most channels on the Roku platform are managed by the channel providers themselves. 

We hope for your understanding regarding this matter.

All the best,
Kash

Takashi O.
Roku Community Moderator

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1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator

Re: CBS news, CNN channels keep crashing

Jump to solution

Hi, @DFarrOut 

Welcome to the Roku Community.

We appreciate your efforts and time in the attempts to resolve the issue you've encountered with the CBS and CNN channels. We recommend reaching out to the channel provider's support directly and inquiring further about the issue since the issue has persisted despite the steps taken. Most channels on the Roku platform are managed by the channel providers themselves. 

We hope for your understanding regarding this matter.

All the best,
Kash

Takashi O.
Roku Community Moderator
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