Channels & viewing

[moneymom]

New to Roku - finally figured out how to add the basics, CBS, NBC, ABC, etc.  I can NEVER get CBS to play.  just says "WE'RE SORRY AN ERROR OCCURED". all you can do is click OK and try something else.  I've checked connection, tried to sign up for CBS, not sure what the issue is?

[RokuArjiemar]

Hello! @moneymom,

It's great to have you as part of the Roku Community. Welcome aboard!

Thank you for reaching out to us regarding CBS. We are glad to be of service and eager to help you in any way we can.

• What Roku device are you using right now?
• Does the issue occur on only this channel, multiple channels, or all channels? 
• What troubleshooting steps have you taken so far to resolve the issue?

We recommend performing the below steps and see if you can resolve the issue:

1. Remove the channel from the Roku device
2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power.
3. Re-add the channel back to the Roku device

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar