Channels & viewing

[J-1]

I tried the steps. Still not working 

[TrishInCanada]

I am getting the error code 4006 when trying to access live TV on CBC Gem too. I have uninstalled and reinstalled CBC Gem, signed out of Gem and signed back in. On-demand section in Gem works, just not the live tv. I was not trying to access live tv during the hockey game time period where there is a known black out in the service on live tv.

I have rebooted my internet and reconnected the internet. Netflix, Disney+, Pluto TV, Roku, Global (which has live TV), YesTV (which has live TV) all still work.

I have a newer Roku device (2023) that I am using that I bought at the beginning of the year because apps stopped working with my older Roku (2017).

[HugoMonster]

I've made contact with CBC and a real live tech personal responded. They are aware of the issue and are "working on it." No estimate as to when it will be back up on Roku and Samsung TVs.

At least they know about and are doing sometime… hopefully will be solved soon.

[dana1]

I have also contacted CBC to see if maybe it is their problem, but have not heard back yet

[RokuERey · Accepted solution]

Greetings Community users,

We understand that you are encountering error 4006 when attempting to access CBC GEM Live TV, and we appreciate your diligence in reporting this. We are aware that you have taken the necessary steps to address this issue and have also notified the channel support team. It is important to note that Roku solely hosts the channel on the platform, and the channel developer teams are directly responsible for its management.

Just wanted to add troubleshooting support as well for others to look into: How to resolve a channel playback issue

We recommend continuing to work with them. Feel free to get back here and let the Community know about it.

Marking this post as a solution for visibility to all users.

Thanks,
Rey

[OldAlbertan]

Worked like a charm

[Dance123]

Just found this feed. I was looking for an answer to this too! Glad they are working on it. Also the CBC Gem live streaming doesn’t work on my laptop either. It just plays the programming that’s already on there. So it’s more than just a Roku thing. 

[JojoF]

Hello and thanks for your options. I JUST paid a subscription to CBC Hem and was enjoying my show on Roku and now I can’t get access because I am outside Canada and I live in Edmonton! I contacted CBC and they told me to contact Roku and ask for a refund. I would rather get it foxed if at all possible!

Is there anything or anyone I can contact?!?

[Subwooffer]

As a guess i think CBC changed its licencing rules or something and because ROKU originally comes from the US the new rules have messed up access. I have dealt with the GEM support and they have not helped at all. 

[OldAlbertan]

When I deleted CBC Gem from the ROKU channels and then reloaded it and subsequently logged into GEM, the problem was resolved. I believe you indicated that you were in Edmonton. I live in southern Alberta.