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Elizabeth123
Channel Surfer

Bs ads on pause blocking out screen.

HOW do I send a photo of the screen when pausing a show on Roku channel???

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2 REPLIES 2
Elizabeth123
Channel Surfer

Re: Bs ads on pause blocking out screen.

1000001516.jpg

THIS is the BS the OP was talking about.  And don't suggest using the Aquarium screensaver....not listed as one that is available. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Bs ads on pause blocking out screen.

Hi, @Elizabeth123

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we'll for further details regarding this to be addressed. Kindly provide the following information.

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).

We hope to hear back from you.

All the best,
Kash

Takashi O.
Roku Community Moderator
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