Hi, @Elizabeth123
Thanks for posting, and welcome to the Roku Community.
We appreciate you for bringing this to our attention, and we'll for further details regarding this to be addressed. Kindly provide the following information.
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
We hope to hear back from you.
All the best,
Kash
Takashi O.
Roku Community Moderator