Channels & viewing

[merlynss]

My subscription is paid up.  However, I can go into tile, but when I choose a program, it brings me back out to ROKU home page.  When I do * for Options on the tile, it does not have the choice of "Remove Channel", so I cannot use your directions as stated.  

[zeezee]

As of this morning, BritBox won't load any programs and just boots me back to the Roku main screen. Amazon Prime, YouTube, etc. all working fine. I removed the BritBox tile from my main menu and reinstalled it - no help, I'm still not able to get any programs to work?

Is anyone else having similar problems? Anyone have a solution? Is it a BritBox issue?

Thanks so much!

[kbrn]

Britbox kicks me to the home page too. I was able to remove app and re-add it. That didn’t help. I also pressed the update and that didn’t work. 

[ieee488]

Yes!

I tried removing and adding the channel.

I tried checking for software update for the Roku.

[RokuKariza-D]

Hi everyone,

Thanks for the posts.

Did you restart your Roku device before reinstalling BritBox? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > reinstall), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Moreover, if you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see the Remove channel option. 

For more information, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!

All the best,
Kariza

[zeezee]

Unfortunately, nothing worked. I unplugged my Roku, I also did the remove/restart/reinstall from the Settings/System restart. I even signed out and signed back in with my BritBox password. I can get to choose any specific program, but when I click to watch it, I get booted back to the Roku startup screen.

I'm a yearly Britbox subscriber, are you saying I need to cancel my subscription to get things back up and running. I REALLY don't want to do that.

Any help would be greatly appreciated!

[zeezee]

Added info - Britbox is working fine on my computer - just not on TV through Roku. As I mentioned previously, all other channels on my two Rokus are functioning just fine - it's only Britbox.

[Huffer61]

Yes having the same problem with Britbox.

[ieee488]

I just watched it 2 nights ago.

The last Roku update was May 11 and today is May 24.

[Mnsh]

Same problem. I have a paid subscription through Roku so no option to remove and reinstall. I can’t believe we have to cancel our subscriptions just to get this app to work. It looks like from the comments that doesn’t work anyway, so I’m not going to cancel. I used it yesterday (May 23) and it was working fine.