Channels & viewing

[FoxxGlove]

Had to sign back into BritBox via Roku and BritBox keeps informing me that my login is not valid. Contacted BritBox via email but non response. At this point, I feel I have no alternative but to cancel my subscription. Anyone experience a similar situation or found a solution? 

[RokuDanny-R]

Greetings @FoxxGlove 

Welcome to the Community and thanks for posting regarding BritBox not recognizing your login.

We're more than happy to help you out with your issue so we can get you back up and streaming content. For clarification, are you trying to access BritBox from within The Roku Channel or through the BritBox channel directly? If you are accessing the channel directly, have you tried streaming from within The Roku Channel, as well as vice versa?

Please keep us posted what you find out and we will be able to continue assisting you.

Thanks,
Danny

[FoxxGlove]

Thanks for responding, Danny.

I have tried both of the options you listed with no success, unfortunately.

I do not want to try changing my password (one of the suggestions I was provided) since I have several other streaming channels linked to that password and I fear such a change would mess up even more logins.

I'm going to give it another day or two to see if it spontaneously resolves itself or BritBox does, in fact, get back to me.

Failing that, I'll just cancel the subscription and maybe try resubscribing at some later date.

[RokuDanny-R]

Hello @FoxxGlove 

Thanks for the follow up regarding your channel authentication issue.

As you mentioned in your response, at this time we would recommend trying to change or reset your password to see if that resolves the issue you are experiencing. Please be aware that once you are able to gain access to the channel again, you can change your password back again.

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[FoxxGlove]

Thanks for the suggestion, Danny, but I think I'll just cancel the subscription for now.

A password change would involve the disruption of too many other streaming services.

I will say, I find it extremely shabby that there is apparently no way to speak personally with a BritBox representative. Hardly what I would consider to be "customer satisfaction."

Regardless, thank you for trying to help.

[RokuDanny-R]

Hi @FoxxGlove 

Thanks for the response.

We definitely understand what a pain that a password change to other streaming services would cause.

Please keep us posted what you find out and if you ever need further assistance with your Roku device, please don't hesitate to let us know!

Thanks,
Danny

[FoxxGlove · Accepted solution]

Well, label me "stoopid" across the forehead.

I was trying the wrong password.

DUH.....!!!!!!

(Getting old really sucks...!!!)

[RokuDanny-R]

Hi @FoxxGlove 

Thanks for the fortunate update!

We're excited to hear that you were able to resolve the issue!

Thanks,
Danny

[Kitsilano]

I have the same problem. Britbox got back to me but so far have not been able to help. I cancelled my subscription.  Maybe if I start a new subscription it will work again 

[jstrohsahl]

I had problem on one of my 5 Rokus. Tried everything.

Today I found the fix.  Here is a link to a YouTube video. 

I tried the reset option first but did not fix it.

I did the factory reset and I now have Brit Box working again.

   https://www.youtube.com/watch?v=xloAWGMl9e0