Channels & viewing

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Snoopy123
Newbie

Brit box is "cannot access program".

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I paid for 1 month, now not halfway through and the only thing I get on Brit box is "cannot access program". 

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RokuCarly
Community Moderator
Community Moderator

Re: Brit box is "cannot access program".

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A warm welcome here in the Roku Community, @Snoopy123!

Thank you for letting us know about the accessibility issues you're currently experiencing with the BritBox channel on your Roku. We'd be happy to suggest some troubleshooting steps to help you access the channel effectively.

Before we proceed, may we know how are you accessing the channel? Is it directly through the standalone? If so, we recommend trying to perform the following troubleshooting steps provided below:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists, please let us know so we can continue assisting you from there.

Best regards,
Carly

Carly Y.
Roku Community Moderator

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RokuCarly
Community Moderator
Community Moderator

Re: Brit box is "cannot access program".

Jump to solution

A warm welcome here in the Roku Community, @Snoopy123!

Thank you for letting us know about the accessibility issues you're currently experiencing with the BritBox channel on your Roku. We'd be happy to suggest some troubleshooting steps to help you access the channel effectively.

Before we proceed, may we know how are you accessing the channel? Is it directly through the standalone? If so, we recommend trying to perform the following troubleshooting steps provided below:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists, please let us know so we can continue assisting you from there.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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