Channels & viewing

[1CDN]

I just purchased a Roku Express from Amazon.ca a week ago. I live in Canada and I cannot find Crave or the Cineplex store to add to my device. 

What the heck is going on? The device is less than a week old. 

Emails to support gave me a link to a list of apps that were not in Canada. The person was useless and didn't  know anything. My other device has both channels. The device time shows Canada and my time zone correctly.  My account is Canadian. Why can't I find the apps? How do I fix this? This is ridiculously frustrating. 

[RokuERey · Accepted solution]

Hi @1CDN,

Thanks for reaching out here in the Roku Community and we're sorry for the late response about this.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region, where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address's reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve it.
We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. 

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Regards,
Rey