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hestej
Newbie

Bones Episodes Playing Out of Order

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was there ever a solution to this? I just got to season 3 and the finale is missing.

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1 Solution

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RokuTakashi
Community Moderator
Community Moderator

Re: Bones Episodes Playing Out of Order

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Hi, @hestej

We appreciate you for joining the Roku Community.

Thanks for letting us know about this issue, and we'd be more than willing to take care of this. We've forwarded this issue to the appropriate Roku team for further investigation. Once more information is retrieved from them, we'll make sure to provide an update in this Community thread.

For the meantime, we hope for your patience and understanding as we work on this.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

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11 REPLIES 11
AvsGunnar
Community Streaming Expert

Re: Bones Episodes Playing Out of Order

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@hestej 

Looks like Roku Channel is still having some issues with Bones and some episodes.

You may want to just watch Bones on Freevee, available to install on your Roku device.  https://channelstore.roku.com/details/2a2ef3bbfd38c72747f471f98f501809/freevee

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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RokuTakashi
Community Moderator
Community Moderator

Re: Bones Episodes Playing Out of Order

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Hi, @hestej

We appreciate you for joining the Roku Community.

Thanks for letting us know about this issue, and we'd be more than willing to take care of this. We've forwarded this issue to the appropriate Roku team for further investigation. Once more information is retrieved from them, we'll make sure to provide an update in this Community thread.

For the meantime, we hope for your patience and understanding as we work on this.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

Bones episodes playing out of order on The Roku Channel

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Season 3 episode 11 is playing as season 4 episode 1 and season 3 episodes 12-15 are all labeled as 1 episode earlier, i.e. episode 12 is playing when you should be watching 11. Also season 4 episode 1 doesn't play at all, the problem appears to end on season 4 episode 2 which is playing normally. 

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jamiejam
Newbie

Bones season 12 episode 8 has no spoken audio only background music

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no sounds from episode except the background music of show

 

RokuCarly
Community Moderator
Community Moderator

Re: Bones episodes playing out of order on The Roku Channel

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We're grateful to have you here in the Roku Community, @Comicgeekjude!

We appreciate you letting us know about the issues you've encountered on the series Bones streaming via The Roku Channel. 

Rest assured that we have already coordinated this with the appropriate team for review and correction. Once we've received updates regarding this case, we'll let the Community know.

In the meantime, thank you for taking the time to report this and providing us with precise details of your concern. 

Warm regards,
Carly

Carly Y.
Roku Community Moderator
RokuCarly
Community Moderator
Community Moderator

Re: Bones season 12 episode 8 has no spoken audio only background music

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Greetings from the Roku Community, @jamiejam!

Thanks for bringing this to our attention. We have already escalated it to the appropriate team for review and correction.

We appreciate you taking the time to report this to us and we apologize for any inconvenience this has caused your streaming.

Regards,
Carly

Carly Y.
Roku Community Moderator
Vicki16
Newbie

Re: Bones season 12 episode 8 has no spoken audio only background music

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It's been two weeks and this episode still has this issue of no spoken audio. It's really ruining the last season for us.

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RokuCarly
Community Moderator
Community Moderator

Re: Bones season 12 episode 8 has no spoken audio only background music

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Welcome to the Roku Community, @Vicki16!

Thanks for stopping by and reporting the same issue you're currently experiencing as posted above. 

Rest assured that the team has already been notified about this and is currently investigating. Once we receive updates regarding this case, we'll post them here.

Thank you for your kind understanding.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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MoebiusFan
Channel Surfer

Re: Bones season 12 episode 8 has no spoken audio only background music

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I am experiencing this same issue.  S12E8 plays the musical track, but the not the spoken audio, with exception of a few garbled, unintelligible speech at an almost muted level.

 

I completed the troubleshooting and still have the same problem.

It looks like Hulu has been working on the problem.  Is there any update by now?

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