Channels & viewing

[hestej]

was there ever a solution to this? I just got to season 3 and the finale is missing.

[AvsGunnar]

@hestej 

Looks like Roku Channel is still having some issues with Bones and some episodes.

You may want to just watch Bones on Freevee, available to install on your Roku device.  https://channelstore.roku.com/details/2a2ef3bbfd38c72747f471f98f501809/freevee

[RokuTakashi · Accepted solution]

Hi, @hestej

We appreciate you for joining the Roku Community.

Thanks for letting us know about this issue, and we'd be more than willing to take care of this. We've forwarded this issue to the appropriate Roku team for further investigation. Once more information is retrieved from them, we'll make sure to provide an update in this Community thread.

For the meantime, we hope for your patience and understanding as we work on this.

Best wishes,
Kash

[Comicgeekjude]

Season 3 episode 11 is playing as season 4 episode 1 and season 3 episodes 12-15 are all labeled as 1 episode earlier, i.e. episode 12 is playing when you should be watching 11. Also season 4 episode 1 doesn't play at all, the problem appears to end on season 4 episode 2 which is playing normally. 

[jamiejam]

no sounds from episode except the background music of show

[RokuCarly]

We're grateful to have you here in the Roku Community, @Comicgeekjude!

We appreciate you letting us know about the issues you've encountered on the series Bones streaming via The Roku Channel. 

Rest assured that we have already coordinated this with the appropriate team for review and correction. Once we've received updates regarding this case, we'll let the Community know.

In the meantime, thank you for taking the time to report this and providing us with precise details of your concern. 

Warm regards,
Carly

[RokuCarly]

Greetings from the Roku Community, @jamiejam!

Thanks for bringing this to our attention. We have already escalated it to the appropriate team for review and correction.

We appreciate you taking the time to report this to us and we apologize for any inconvenience this has caused your streaming.

Regards,
Carly

[Vicki16]

It's been two weeks and this episode still has this issue of no spoken audio. It's really ruining the last season for us.

[RokuCarly]

Welcome to the Roku Community, @Vicki16!

Thanks for stopping by and reporting the same issue you're currently experiencing as posted above. 

Rest assured that the team has already been notified about this and is currently investigating. Once we receive updates regarding this case, we'll post them here.

Thank you for your kind understanding.

Best regards,
Carly

[MoebiusFan]

I am experiencing this same issue.  S12E8 plays the musical track, but the not the spoken audio, with exception of a few garbled, unintelligible speech at an almost muted level.

I completed the troubleshooting and still have the same problem.

It looks like Hulu has been working on the problem.  Is there any update by now?