Channels & viewing

[RokuJanadeeK]

Hi @niknaki80.,

Thanks for reaching out to the Roku Community. We appreciate the steps you have taken to try to fix the issue, and we'd like to continue investigating.

We have checked, and you have multiple Roku devices. Could you confirm whether the issue happens with all your devices or is only persistent with Hisense Roku TV? 

Additionally, we recommend getting in touch with your TV manufacturer, as this issue may be hardware-related. You can refer to this link to directly contact Support for your Roku TV.

Please keep us posted on what you find out.

All the best,
Janadee

[niknaki80]

It is not on my Hisense TV. It is with my Roku Model #4200x

[Pierrecaouette]

Same problem , but no access to menu. Pusshing remote buttons make a sound, but no response. On/off and volume control work, but nothing else work. No home no menu, no netflix...