Forum Discussion

Katlea's avatar
Katlea
Newbie
3 years ago

Re: [SOLVED] Blank Roku TV Home Screen

I turned on my Hisense Roku TV today and all of my apps on my home screen are now blank. I can't even get to my DVD player button. I do not have my TV hooked up to any wifi, I always just watch my DVD player off of it. I've tried restarting my tv, unplugged my TV for over an hour, reset my TV audio picture settings, I've almost factory reset it but I decided to wait to see if we can figure out what's going on. Any help would be great. I bought this tv less then a year ago. Very frustrating.

48 Replies

Replies have been turned off for this discussion
  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    3 years ago

    Hi Katlea,

    A warm welcome here at the Roku Community!

    We appreciate you reaching us here regarding your playback issues when using your DVD player on your Hisense Roku TV. No worries. We're here to find you the best resolution possible. 

    Have you tried to change your HDMI input to see if your DVD player works on the other input? If not, here's our Support link to help you configure your HDMI input: How to enable HDMI-CEC and ARC on your TV

    Let us know how it goes and we'd be more than happy to continue assisting you with this.

    Warm regards,
    Carly

    • ag53220's avatar
      ag53220
      Newbie
      2 years ago

      I have the sane issue. If reading the original posters problem correctly, they don't mean that single app don't work, they mean the Home/Apps list of all apps installed shows nothing but transparent blank squares. Sometimes they'll pop up and show the list of installed apps, but most the time it'll show nothing but blank squares. I noticed this happen on 2 of my roku devices, both are different devices. 1 a roku streaming sound bar, & the other a roku premiere 4k. It gets very annoying as you can't choose any of your apps cause a screen of transparent squares show where the apps are supposed to be, & even if trying to move to the right of the screen to see if you land on a square maybe the apps might pop up, well they dont, the button click to the right only takes you to the ad banner to the righy of where the apps should be. I really hope there's a fix for this because ive tried everything & the only thing that works is being lucky & having the app list pop up after having the tv turned on with the home screen sitting there blank for no set amount of time before the app list possibly pops up. And even then you still have to be lucky that when it pops up when you finally click to the righy to choose an app to use that the app screen don't disappear right away like it seems to do after it possibly finally pops back up.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi ag53220 beemes,

        We appreciate you for flagging this to us here in the Roku Community!

        We would be more than happy to look further into this issue. Have you tried restarting your Roku device to see if it helps? We would recommend doing this from the Settings menu by navigating from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

        Please keep us posted on how it goes, and we'll continue assisting you from there.

        All the best,

        Chel

    • SusieQ1962's avatar
      SusieQ1962
      Newbie
      2 years ago

      Have you been able to fix this problem? I just started having the same problem.  Please let me know  thank you Susie K.

      • mib7483's avatar
        mib7483
        Reel Rookie
        2 years ago

        Unplugging the TV for a few minutes seams to work temporarily. I have to do this every day.

  • Itzme65's avatar
    Itzme65
    Newbie
    2 years ago

    Had a power outage my home screen would not show up. It was just a black screen. I turn the TV off unplugged it for about 30 minutes plugged back in when the android rebooted all my apps were back on the home screen. Also, I have to clear the cachet on the apps from time to time

    • kmbarton2016's avatar
      kmbarton2016
      Newbie
      2 years ago

      Did anyone figure out a permanent solution to this problem? We have 2 hisense tvs, a 58 inch and a 75 inch, and both are having the issue where the TV will start up, but the app blocks are blank.

      • RokuElmer-H's avatar
        RokuElmer-H
        Community Moderator
        2 years ago

        Hi, kmbarton2016!

        Welcome, and thanks for your first post in the Roku Community!

        We apologize for any inconvenience caused by the issue you encountered with your Hisense Roku TV. Please be assured that we are looking into the problem and will provide the necessary assistance. In the meantime, you can try the following steps: Press the Home button, go to Settings, select System, and then select Power. If you do not see a Power submenu, skip to the next step and select System restart.

        Feel free to let us know if this step will help. We'd be more than willing to listen and take action.

        Thanks,
        Elmer