Channels & viewing

[Annie911]

Roku will not connect to TV when it was working fine a day ago. The remote cuts on and off the tv and controls the volume. The app on my phone also connects to the ROKU but nothing on the screen of the tv. Do you have any suggestions? 

i have unplugged Roku. Still black screen.

stupid me just reset the remote. Now no connection to the tv at all. 

[RokuJharra-Q]

Welcome to the Roku Community, @Annie911!

We understand that you're having trouble with your Roku device's screen, and we're committed to helping you resolve it.

To assist you better, could you kindly provide us with the following information:

- The model of your Roku device
- The serial number of your Roku device
- Any error codes you may have encountered
- Does the TV function normally when the Roku device is unplugged?

In the meantime, to improve your Roku device connection, kindly disconnect and reconnect the device, ensuring that it is securely plugged in. Please also verify that you have selected the appropriate HDMI input on your TV. Additionally, it may be beneficial to try a different HDMI port if the issue persists.

Thank you for your cooperation and please keep us posted!

Best,
The Roku Community Team