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Br1t
Newbie

PBS Kids App not working

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I keep trying to launch the PBS Kids app, but it won't load. I've turned my device on and off, checked the app for updates, uninstalled and reinstalled, but it still won't load. It has been buggy for weeks now. Please help!

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RokuJharra-Q
Community Moderator
Community Moderator

Re: PBS Kids App not working

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@Giftedguru1970 Welcome to the Roku Community

Thank you for reaching out regarding PBS Kids not working on your Roku device. If you have already tried troubleshooting steps and confirmed that your Roku is up to date, as well as ensuring that all other channels are functioning properly, we recommend contacting the channel provider directly for further assistance.

You can reach them at the PBS Kids Support.

Feel free to review our recommended steps for resolving channel-related playback issues here: How to resolve a channel playback issue.

Thanks,
The Roku Community Team

Jharra Q.
Roku Community Moderator

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6 REPLIES 6
RokuTakashi
Community Moderator
Community Moderator

Re: PBS Kids App not working

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Hi, @Br1t 

Greetings, and welcome to the Roku Community.

We understand the trouble you've encountered with the PBS Kids app, and we're here to provide you with a proper troubleshooting step to resolve the issue.

Follow the steps below:

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Once all of the steps are accurately followed, please check and open the app if you see any improvements.

Thanks,
The Roku Community Team. 

Takashi O.
Roku Community Moderator
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Re: PBS Kids App not working

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I am experiencing the same issue and have followed all of the instructions above

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JWS9518
Streaming Star

Re: PBS Kids App not working

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Try reaching out to PBS kids customer support directly and see if they can help. They may be having issues.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: PBS Kids App not working

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@Giftedguru1970 Welcome to the Roku Community

Thank you for reaching out regarding PBS Kids not working on your Roku device. If you have already tried troubleshooting steps and confirmed that your Roku is up to date, as well as ensuring that all other channels are functioning properly, we recommend contacting the channel provider directly for further assistance.

You can reach them at the PBS Kids Support.

Feel free to review our recommended steps for resolving channel-related playback issues here: How to resolve a channel playback issue.

Thanks,
The Roku Community Team

Jharra Q.
Roku Community Moderator
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ROkooFlix
Roku Guru

Re: PBS Kids App not working

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PBS has resolved the issue with the PBS KIDS app that was closing to the Roku home screen upon trying to open the app.

Member Since ‎07-09-2008
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RokuJharra-Q
Community Moderator
Community Moderator

Re: PBS Kids App not working

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@ROkooFlix

Greetings here in the Roku Community!

Thanks a ton for sharing the PBS Kids update! This information will certainly help other Roku Community users who are dealing with the same issue.

Should you have any further questions or require additional support, please feel free to reach out. We are here to assist you and are more than happy to help.

Happy Streaming! 💜

Thanks,
The Roku Community Team

Jharra Q.
Roku Community Moderator
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