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MCK22
Newbie

BRITBOX: Eastenders episodes missing and/or not syncing correctly

my britbox on roku is not syncing eastenders correctly. I am either missing a lot of Eastenders episodes on BritBox through Roku or the new ones show up on different years.

it shows 4 seasons (2012, 2017, 2021, 2024) 2017)

2012 is only 2 episodes... both are really from the last weeks not 2012 

2017 1 episode... the pic is correct however when it plays it's also from the last week

2021 is 3 episodes... also all from the last week.

2024 has more episodes however it stops at 12/23/24 it's missing xmas eve, yesterdays 2 xmas episodes, and today's

On the stand alone BritBox app it shows up, but I cannot cancel the Roku version and sign up with the stand alone says I am already signed up for BritBox. 

Britbox support says it's Roku's problem because i am paying Roku

 

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RokuTakashi
Community Moderator
Community Moderator

Re: BRITBOX: Eastenders episodes missing and/or not syncing correctly

Hi, @MCK22 

Greetings, and welcome to the Roku Community.

Thank you for bringing this to our attention. We reviewed your concern, and we have verified it. Our team will be working on this matter for it to be addressed as soon as possible.

An update will be provided once more development has been gathered from the team who'll work on the issue.

We hope for your patience and understanding as we work on this.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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