Channels & viewing

[Sarah-StreamsTv]

Is this a recurring problem for other people? It’s an auto renewed subscription that stops working about 3 times a year. The app goes to the log in or sign up page rather than the usual streaming options once in the app. After logging in it recognizes the paid subscription using the Roku and says “you can start streaming immediately” yet doesn’t leave the sign in page. 
I tried to fix the problem by doing a factory reset of my Roku fire stick and that did absolve nothing to fix the problem. Any suggestions? 

[RokuRiamie-D]

Hi @Sarah-StreamsTv,

Thanks for your first post in the Roku Community!

We understand that your Weather Channel app keeps returning to the login screen. No worries; help is here.

Let's see if this will work for you.

Update the channel:

1. Highlight the Weather Channel app
2. Press Star (*) button on the Roku remote
3. Select channel update

Check for updates on your Roku device:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

System restart your Roku device: 
Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

We hope you find this information helpful.

Cheers,
Riamie