Channels & viewing

[Rodney1965]

When I click on an app it won't open it just keeps going to the home screen where my apps are. How do I fix this?

[RokuKariza-D]

Hi @Rodney1965

Thanks for reaching out here in the Community.

Does the issue only occur on a specific channel or all channels installed on your Roku device? If it's just one channel, removing and then reinstalling it may help.

To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues

Keep us posted!

All the best,
Kariza