Channels & viewing

[funkeemunkeemel]

Every time I turn my tv on my Discovery+ and Netflix app disappear and I have to add them as well as log back into them. 
Others apps that I don’t watch - such as Fox News, Apply TV and Disney keeping adding themselves to my main menu even though I have removed them.

please advise 

[renojim · Accepted solution]

Apps are tied to your Roku account, not an individual Roku device.  If you add/remove an app from one device it will be added/removed from all devices linked to the same Roku account.  So... do you have multiple Roku devices?  Have you ever?  Is the email address that's displayed under Settings->System->About yours or is it something you don't recognize?

[funkeemunkeemel]

@renojim 

Thanks for replying… yes the email address in about in mine and yes I use Roku on 2 tvs in two very different locations. As of last week I started using the Roku app in my phone and added the missing apps - but alas the two apps disappear again )o=

[renojim]

So I assume there's no one at the other location adding or removing apps.  One more thing to check is the devices linked to your account.  Go to https://my.roku.com and scroll down to "My devices".  Are there any other than the two TVs?  If you ever had a device in the past and sold it, returned it, or gave it away, it may still be linked to your account.

[funkeemunkeemel · Accepted solution]

@renojim THANKS! Removing an old device was the hidden go to!!! 
HAPPY NEW YEAR!!!