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AppleTV error when trying to watch the show

I have had this issue with two Roku's now. I bought a new one thinking it was the problem, but when I spoke to Apple, they said it's a documented Roku issue, but you can't talk to anyone at Roku so....

When I go to play a video on AppleTv through my Roku Express 4K (new device), I receive an error message that the video cannot be found. It works on my laptop (HP) and phone (iPhone) without incident. This is a Roku specific issue. 

Is there anyone who can assist me? Spent $50 on a new Roku I didn't need, can't get tech assistance with, and am ready to throw in the trash and dump Roku all together even though I've been a customer for over ten years. 

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1 REPLY 1
RokuEuniceL
Community Moderator
Community Moderator

Re: AppleTV error when trying to watch the show

Hi @momentpunch,

Welcome to the Roku Community!

We're happy to assist you with your problem on Apple TV. Please try the steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your device: Restart the device from the settings menu. Go to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this works for you!
Best regards,
Eunice

Eunice L.
Roku Community Moderator
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