I have done EVERYTHING!! And I can log into my older Roku just fine so this is a Roku problem with my new tv. Model # 8116X-Roku TV. Software version 9.4.0, build 4190-48. Issue ID 37-456-680.
And BTW, I was just on Roku chat with Jesse and did EVERYTHING...reset. full factory reset. During the chat Jessie asked me to do a factory reset. Well, it takes a while because one has to re-enter lots of info. I got cut off from support because I was taking too long! Horrible customer service!
I updated everything. And one more thing, I did this whole routine 6 days ago and never received an email on the progress.
Please, for the love of God, FIX THIS!!!!