Channels & viewing

[LsheetsLoCo]

Same issue. New Apple TV subscriber. Apple TV app on Roku says sign in or sign up. Click on that and spins and spins. 

[RokuJohnB]

Hi @Idletime @LsheetsLoCo,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Apple TV channel. We're happy to help you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works, and we will continue to assist you further.

Kind regards,

John

[Anna1234]

My Apple TV app just spins through my Roku. I have the most updated app. I can’t sign in bc it will just spin.

[RokuJohnB]

Hi @Anna1234,

Welcome to the Roku Community!
We understand you're having a problem with the Apple TV channel. We're happy to help you. Please try these troubleshooting steps below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, power, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the issue persists, please keep us posted.

All the best,

John

[JDF4]

reboot of Roku worked for me! Thanks!

[isdako]

1. Check Internet Connection: Ensure that your Roku device has a stable internet connection. You may want to restart your router or modem to rule out any connectivity issues.

2. Update the Apple TV App: Make sure that your Apple TV app on Roku is up to date. Go to the Roku home screen, navigate to the Apple TV app, press the asterisk (*) button on your remote, and choose "Check for updates."

3. Restart Roku Device: Try restarting your Roku device by unplugging it for a few seconds and then plugging it back in. This can often resolve temporary glitches.

4. Reinstall Apple TV App: Remove the Apple TV app from your Roku and reinstall it. To do this, highlight the app on the Roku home screen, press the asterisk (*) button, and select "Remove Channel." Then, go to the Roku Channel Store, search for the Apple TV app, and reinstall it.

After trying these steps, attempt to sign in or sign up again. If the issue persists, you may want to contact Apple TV or Roku support for further assistance.

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