Both Apple TV plus and peacock are loading very slowly. Sometimes the Apple TV plus gives me an error that it can't load. Both the app and streams are slow.
I was using a Roku premiere and even factory reset to no avail. In the meantime I bought the 2022 Roku ultra and have the same issue. I'm using a wired connection which is 300 Mbps and use it for other purposes just fine.
AAre those apps known to be very slow? Am I just used to a fast cell phone? Otherwise, what can I do considering what I tried?
Thanks
Hi @dzr
Thank you for the post!
If Apple TV+ and Peacock are running slow on your Roku device, here are some steps you can try to troubleshoot the issue:
We hope it helps!
Warm regards,
Lianna
I have the same problem. When I go to system settings I don't have the option of clearing the cache. Is there a different shortcut for clearing the cache?
Thanks,
Julie
Hi @JulieVe,
Thanks for posting in the Roku Community!
We understand that you're having a problem with the Peacock and Apple TV+. Help is here. Did you try the troubleshooting steps that have been provided above by @Anonymous?
If the problem still persists, keep us posted on what you find out!
Best regards,
John
I'm a long time Roku user who currently has the Ultra 4800R and have never seen the app/clear cache setting. Peacock has been one of the slower apps of any, though I hadn't noticed it with Apple TV+..Max can be slow as well and the new app has audio volume issues causing the user to pump up the volume much higher than others.
Regardless, I've done the clear cache procedure with the remote and its yet to work..if memory serves its pressing home 5x's, the fast forward and back twice. When I do this it freezes the desktop and requires a restart.