Here are a few troubleshooting steps you can try to resolve the issue: Restart your Roku device: Sometimes, simply restarting your Roku device can resolve minor software glitches. Unplug your Roku device from the power source, wait for a few seconds, and then plug it back in. Allow the device to boot up completely and then try launching the CW app again. Check for app updates: Ensure that your CW app is up to date. Roku periodically releases updates for its channels and apps, including the CW app. To check for updates, navigate to the Roku home screen, go to "Settings," select "System," and then choose "System Update." After updating, try launching the CW app again. Reinstall the CW app: If the app continues to give you trouble, try removing it from your Roku device and reinstalling it. To do this, go to the Roku home screen, navigate to the CW app, press the asterisk (*) button on your remote, select "Remove Channel," and confirm the removal. Then, visit the Roku Channel Store, search for the CW app, and reinstall it. Launch the app once the installation is complete. Clear app cache and data (if available): Some apps have options to clear cache and data, which can help resolve certain issues. If the CW app has these options, you can access them by highlighting the app on the Roku home screen, pressing the asterisk (*) button on your remote, and selecting "Remove." Then, reinstall the app from the Roku Channel Store. Check your network connection: Ensure that your Roku device is connected to the internet and that your network connection is stable. You can test your network connection by going to "Settings" on the Roku home screen, selecting "Network," and choosing "Check Connection." If there are any issues, you may need to troubleshoot your network or contact your internet service provider for assistance. Contact CW or Roku support: If none of the above steps resolve the issue, it may be helpful to reach out to either CW or Roku support for further assistance. They can provide specific troubleshooting steps or information related to any ongoing app or service issues. Remember that these are general troubleshooting steps, and the specific steps or options may vary depending on your Roku device model and software version.
Regards,
Natasha
