Hi @susamar,
Thanks for posting in the Roku Community!
We appreciate the information provided and for bringing this to our attention. We'd like to take a closer look at this.
However, we will need additional information to better identify the issue here. What channel are you trying to play this content on?
Let us know the details by replying to this thread so that we'll be able to investigate this further. Thank you!
Regards,
Rey
ERey.
Roku Community Moderator