Channels & viewing

[Chellebelle834]

Sorry I meant will not load

[penguinsoda]

And why does this show up under "Recently Resolved Topics?" Its not resolved!!!! 

[Patti07016]

Mine is doing the same thing, except there was no power outage.  I just bought it maybe 2-3 months ago!

[zeeker1]

Same with mine. Restarted 3 times and restarted once after restarting the router. No luck.

Never had this issue with any Roku I have been using the last 8 years.

[skindnef]

Same thing Channels won’t load, tried all the advice still not working. This is an Update issue I think. Too bad ROKU didn’t have a chat where we could actually talk to someone who may know why this is happening. Hope they get on this issue quick!!

[nsweaney]

Same problem here. Mine shows that it got a firmware update at 7:32pm CST yesterday. Since then it hasn't been able to load any channels.  If I try to do a software update, it just reboots. 

[penguinsoda]

From what I'm seeing posted here and other threads it looks like an update issue and the fact that I had a (planed) power outage at the same time was a coincidence.  If its an update issue how can it get resolved if the unit won't even connect to update. I too have never had any problems with my Roku the last 5 years, but this is making me consider switching to something else. They aren't the only game in town and if this is the best we can get for customer service.... 

[zeeker1]

Agree. There's no customer service at all. Will need to reconsider Roku alternatives

[bfrein]

Model 2710X

10.0.0 Build 4195-06

Updated May 8

When you select update...these are the following screens...

Channel 1 - Releasing Gravity Locks
Channel 2 - Supercharging your system
Channel 3 - Opening Stream Gates
Channel 4 - Maximizing Fun Factor
Channel 5 - Aligning Solar Panels
Channel 6 - Tuning the hyperdrive
Channel 7 Engaging warp drive

I have done network reset including resetting modem and router 3x
I have done system restart immediately after update 2x

I can not add channels or view any existing channel ACCEPT for Netflix

[ltpape]

not a solution.