Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Vmclennan81
Level 7

TSN direct says I need a subscription & I have onr

I have a TSN direct account & downloaded the tsn app for my roku, & I log-in but it says I need a subscription. I am not paying g for this channel twice. How do I watch on roku?

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1 REPLY 1
RokuLianna
Roku Employee
Roku Employee

Re: TSN direct says I need a subscription & I have onr

Hi @Vmclennan81

Thank you for the inquiry!

Does the issue only occur on TSN or across other channels installed on your Roku device?

Have you tried removing the affected channel TSN and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Roku.

Let us know if there's any difference after.


Warm Regards,
Lianna

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