Channels & viewing

[ChefGaetan]

I installed Tou.tv, I managed to access the application but when I choose a viewing I immediately fall back on my channel selection. This is new for a few days. Everything worked before

[PMF1]

Same for me. It works on Amazon fire stick though.

[RokuJharra-Q]

@PMF1 @ChefGaetan Welcome!

Thanks for letting us know about your issue. I’m here to help you out!

Let’s try a few things to see if we can fix it:

Remove and Reinstall the app. Often, that can clear up the problem. Restarting your Roku device before adding the app back can also help make sure everything goes smoothly.

We also recommend checking our support page for troubleshooting Steps on How to resolve the channel playback issues. If that doesn't help, contact the channel provider for further assistance.

Thanks,
Roku Community Team

[ChefGaetan]

I tired all your suggestion but it doesn't worked.

all the other apps working

it is just 

ici tou.tv 

don't work

i can opening My app

select a program, and when I sélect ' plat' the system bring me back to the ´accueuil'

and it was working two weeks âge.

[RokuJharra-Q]

@ChefGaetan Thanks for keeping us posted.

For this matter, it is recommended that you contact ICI TOU.TV support directly and ask for further assistance with your concern.

It is important to note that subscriptions and content, such as TV programming on a specific app, are managed and maintained by their respective channel providers. They can guide you through the steps to operate on their app and assist you with any other concerns.

Let us know if you need further assistance.

Roku Community Team.

[ChefGaetan]

I understand  but the app work on my Mac book, on my I pad , it is just through the Roku stick it don't work

[RokuTakashi]

Thanks for the update, @ChefGaetan 

I understand your concern regarding the ICU TOU.TV app not playing on your Roku device, while it works on your other devices.

An issue with the app typically arises when there is a problem with the application itself, depending on what platform you accessing it. The channel provider can address this issue once it is brought to their attention, as they directly manage the app.

To contact the channel provider, refer to: ICI TUO.TV

Hope this will be sorted out soon, and I appreciate your understanding.

Thanks,
Roku Community Team.